Shipping & Returns Policy
Updated 7/3/2020
Returns
No one likes to be stuck with a product that does not work. That is why we have a satisfaction guarantee 30 Day Money Back system.
Simple Rules:
- 30 Day begins the date it was delivered*
- Try our product, don’t worry about wear and tear nor the packaging.
- If you like it, keep it.
- If you happen to not like it, ship it back to the below address and we will provide you with a full refund, once we have received the package.
- We will notify you when the refund has been initiated. Please note that depending on your card issuer or your bank, refund may take up to 7 business days.
*Delivery date will be assessed with the tracking information through our carrier.
Return labels: While we provide full refunds, we will not provide you with a return label. In return, we will refund you for any shipping cost you paid during the purchase.
Packaging: Lost a battery box or the bag that it came in? Not a problem. Just make sure that all the items are included in your return shipping. If you have the invoice you received in the package, please include a copy. That will expedite your refund process.
Shipping methods: The shipping method is up to you, but we highly recommend you use a reliable carrier with tracking capability and insurance. If you would like, once you ship back the return, provide us with a tracking number so that we can monitor it.
SEND RETURNS TO:
2081 Hutton Dr. Ste 301, Carrollton TX 75006
ATT: ZIPPKOOL INC
Non-Returnable Items:
If we receive the return goods and conclude that the products were destroyed with mal intent, we will not provide a refund. Normal wear and tear as described in the Operation Manual/Warranty will be accepted.
If you have made a purchase through a third-party distributor, please follow their return policy/instructions. Returns to ZIPPKOOL can only be made if purchased on www.zippkool.com. Amazon or any other third-party websites are not affiliated with ZIPPKOOL INC.
Late or missing refunds (if applicable)
If you haven’t received a refund after 7 business days from our notice, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jwayama@zippkool.com.
Sale items (if applicable)
Refund will be calculated with your purchasing price, and if they were on sale, you will be provided with the sale price amount.
Partial Returns:
If you would like to return part of the order, please contact jwayama@zippkool.com prior to making the shipment. We will provide you with special instructions.
Exchanges (if applicable)
Have a defect on the purchased items? Please contact jwayama@zippkool.com and we will provide you with a replacement product if under warranty. We will instruct you on returning the defect item. If it is passed the warranty, and you would like to make a purchase, please contact jwayama@zippkool.com.
Wrong size? We will accept exchanges for size issues if returned within 7 days of delivery. In this case, do not return electronic parts or other parts. Simply return the vest/jacket only. Please notify jwayama@zippkool.com to check the current availability.
Gifts
Refunds or exchanges can only be provided to the purchaser. If you received the item as a gift, please make sure to provide us with the purchaser’s name.
Shipping
To return your product, you mail your product to: ZIPPKOOL INC., 2081 Hutton Dr. Ste 301, Carrollton, TX 75006, United States
For questions, contact Jiro Wayama jwayama@zippkool.com