Return & Exchange Policy

Effective July 29, 2026 — ZIPPKOOL® / Kuchofuku Co., Ltd.

We want you to be satisfied with your ZIPPKOOL purchase. Because our cooling wear is worn directly against the body and ships with rechargeable lithium-ion batteries, returns are accepted only for unused merchandise and only when a return has been authorized by us in advance. Please read this policy before placing your order or requesting a return.

1. Return Window

You may request a return within 30 days of the delivery date. Requests received after 30 days cannot be accepted. Once your return is authorized, the merchandise must be postmarked back to us within 14 days of the date the authorization is issued.

2. Advance Authorization Is Required

All returns require a Return Merchandise Authorization (RMA) number issued by ZIPPKOOL before the item is shipped back. To request one, email support@zippkool.com with:

• Your order number
• The item(s) and quantity you wish to return
• The reason for the return
• Photos of the item and its packaging (if the item is damaged or defective)

We will reply with your RMA number and the correct return address. Packages returned without a valid RMA number, or sent to an address other than the one provided with your RMA, cannot be processed and will be refused or returned to sender at the customer's expense.

3. Condition of Returned Merchandise

To qualify for a refund, merchandise must be:

• Unused, unworn, unwashed, and unaltered, free of odor, stains, pet hair, and any signs of wear or field testing;
• In its original, undamaged packaging, with all original tags attached; and
• Complete, including the garment, fan unit(s), battery, cables, chargers, manuals, and all accessories and inserts.

Returns that arrive used, worn, incomplete, or damaged will be declined. In that case we will contact you and can return the item to you at your expense; unclaimed items are held for 30 days.

4. Restocking Fee

Approved returns are subject to a 15% restocking fee, calculated on the purchase price of the returned merchandise and deducted from your refund. The restocking fee is waived when the return results from our error — see Section 7.

5. Exchanges (Size Only)

We offer one size exchange per order on the same product, subject to stock availability and to the same 30-day window, advance authorization, and condition requirements above.

• No restocking fee applies to an approved size exchange.
• The customer pays the return shipping on the original item; ZIPPKOOL pays the outbound shipping on the replacement.
• Exchanges for a different color, model, or product are not available. Please request a return and place a new order instead.

6. Return Shipping and Refunds

Change of mind, wrong size ordered, or no longer needed: return shipping is paid by the customer. Your refund is the purchase price less the 15% restocking fee; original shipping charges are non-refundable.

Wrong item shipped, or item arrives defective or damaged: ZIPPKOOL pays return shipping (prepaid label provided) and you receive a full refund including original shipping, or a free replacement — your choice. No restocking fee.

Refunds are issued to the original method of payment once the returned merchandise has been received and inspected at our warehouse. Please allow 5–10 business days after inspection for the refund to appear on your statement, depending on your bank or card issuer.

We recommend using a trackable, insured shipping service for your return. ZIPPKOOL is not responsible for returns lost or damaged in transit when return shipping is arranged by the customer.

7. Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged in transit, or is not what you ordered, contact support@zippkool.com within 7 days of delivery with photos of the item and the shipping carton. We will cover all return shipping costs and send a replacement or issue a full refund, including any original shipping charges, at your option.

This policy covers the condition of the product as delivered. Defects that appear later during normal use are handled under the applicable product warranty; please contact us and we will assist.

8. Lithium-Ion Battery Safety

Do not ship a battery back to us without contacting us first. Products containing rechargeable lithium-ion batteries are regulated as dangerous goods for transport. Once your return is authorized, we will provide the required packaging and labeling instructions. Never return a battery that is swollen, leaking, damaged, or that has overheated — contact us and we will advise on safe disposal instead.

9. Non-Returnable Items

The following cannot be returned or refunded:

• Garments that have been worn, washed, laundered, or field-tested, for hygiene and safety reasons — including items worn only briefly for evaluation;
• Units supplied under our Trial / Evaluation Program or at a promotional evaluation discount, which are expressly sold as non-returnable;
• Free samples, promotional gifts, and items marked Final Sale or Clearance;
• Batteries or fan units that have been charged, installed, or operated;
• Items returned without a valid RMA number, or received outside the authorized return period;
• Merchandise not purchased directly from ZIPPKOOL. Items bought from a distributor, dealer, or third-party marketplace must be returned to the original seller under that seller's policy.

If you need to evaluate the product under real working conditions before committing to a purchase, please contact us about our Trial Program rather than ordering a standard unit for return.

10. Order Cancellations

You may cancel an order at no charge any time before it ships. Email support@zippkool.com with your order number as soon as possible. Once an order has shipped, it must be handled as a return under this policy.

11. Bulk, Corporate, and Custom Orders

Bulk, corporate, contract, and custom or personalized orders are not covered by this policy and are governed by the terms of the applicable quotation or agreement. Please contact your ZIPPKOOL sales representative.

12. Contact Us

ZIPPKOOL US Sales Office (c/o Assista, LLC)
1111 North Plaza Drive, Suite #755, Schaumburg, IL 60173
Email: support@zippkool.com
Phone: 847-593-7000

ZIPPKOOL reserves the right to update this Return & Exchange Policy at any time. The policy in effect on the date of your order applies to that order. This policy does not limit any rights you may have under applicable state or federal law.